Mortgage Broker | The Complete Mortgage Shop

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For Mortgage, Insurance and Will Writing Services

We’re excited to partner with you on this journey, providing the support you need every step of the way. With our unwavering commitment to Trust, Integrity, and Empathy, you can count on us as your trusted financial partner.

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YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Buy to Let mortgages and Commercial Lending are not usually regulated by the Financial Conduct Authority.

Will Writing and advice on Lasting Powers of Attorney are not regulated by the Financial Conduct Authority.

The Complete Mortgage Shop Ltd is an Appointed Representative of New Leaf Distribution Ltd which is authorised and regulated by the Financial Conduct Authority: FCA Number 460421. Registered Address: 165 - 167 High Street, Rayleigh, Essex SS6 7QA. The Complete Mortgage Shop Ltd (FCA Number: 728880), registered as a limited company in England and Wales under company number: 9866144.

The Complete Mortgage Shop Ltd (FCA Number: 728880), registered as a limited company in England and Wales under company number: 9866144.

Complaints Procedure

As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you with a high standard of service. If you are unhappy with any aspect of our service, please let us know. Email: complaints@newleafgroup.co.uk • Write to: New Leaf Distribution Ltd, 165 - 167 High Street, Rayleigh, Essex SS6 7QA • Call: 01702 431130

We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):

Website: www.financial-ombudsman.org.uk • Phone: 800 023 4567 • Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

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